General Terms and Conditions

General information

For purposes of these general Terms and Conditions and elsewhere on the website, Man + Wife means Man and Wife PTY LTD.

These terms and conditions apply to private consumers’ purchase of goods in Man + Wife’s online store. If you wish to shop on behalf of a business, please contact our customer service on info@manandwife.co.za

This website is run by Man and Wife PTY LTD operating from 10 Tafelberg, 4a Truman Street, Robindale, Gauteng, South Africa, and trading as Man and Wife PTY LTD registration number 2016/388739/07.

Detailed description of goods

Man and wife is a business that designs and manufacturers (or outsources manufacture) homeware products and furniture items. The products and furniture are all designed by Man and Wife PTY LTD and are manufactured in South Africa. Many of the products are made to order or in small batches. The product range will constantly change and be updated.

Delivery policy

All of our products are shipped via a reputable courier company. Delivery takes place during office hours to the given delivery address. Orders will not be delivered on weekends or public holidays and take 1-5 working days. Once your order has been collected by the courier a tracking number will be sent to you.

If you live in Johannesburg, or are willing to travel here you may collect the product for free from Man + Wife. If you choose to collect the product we will notify you when the product is ready for collection.

Please note that orders will only be shipped once payment in full reflects in the designated bank account.

Lead Times

Some of our larger products will require a manufacturing lead time of up to 6 weeks. However where possible we will try to keep stock of as many items as possible. A products lead time will be specified on the product description page. Shipping will take an additional 1-5 working days after the product has been dispatched after the lead time.

If no product lead time is specified on the product detail page, your parcel will be shipped within 24hrs of payment received.

International orders

Our products are available to South African as well as to international customers. Please email us at info@manandwife.co.za for a quote for international shipping of orders. Our prices do not include any taxes or levies applied to the product when entering another country from South Africa.

Return and Refunds policy

Damaged goods

If an order arrives damaged, whether it was damaged in transit or was damaged when packaged, Man + Wife will either repair or exchange the order, on condition that:

A. The customer gives Man + Wife written notification, by email, within 2 working days of delivery of the order.
B. The product is returned in the condition it was delivered in, including packaging, documentation, warranty cards, manuals and accessories.

The onus is on the customer to ensure that the goods returned are received by Man + Wife within ten days of written notice. Man + Wife will arrange the courier collection and cover the shipping fees for the return of the damaged goods. Man + Wife will make all reasonable efforts to repair or replace the product but, if it is not possible to repair or replace the product Man + Wife will refund the purchase price in full, including cost of delivery, within 30days of receipt of the written notice.

Return of order

If a customer returns an order for any reason other then the product being damaged. Man + Wife will refund the full cost of the product, excluding shipping fees if:

A. The customer gives Man + Wife written notification, by email, within 2 working days of delivery of the order.The product is returned in its original condition, including packaging, documentation, warranty cards, manuals and accessories.
B. The returned goods are received by Man + Wife within 10 working days of the written notice
C. The cost of the return of the product will be covered by the customer. Man + Wife will assist with arranging a courier to collect the product from the customer’s premises. Under no circumstances will Man + Wife accept responsibility for goods returned that are lost in transit. On receipt and acceptance of the returned goods Man + Wife will refund the full cost of the returned product within 30 days of the written notice.

Cancellation of order

If an order is cancelled within 48 hours before the product is shipped there will be no fees, and the full purchase price will be refunded within 30days of cancellation.

If the order is cancelled after 48 hours and the product has been shipped. Then the customer will be refunded the cost of the order less shipping and return shipping fees, within 30 days of cancellation.

Payment Options Accepted

Payment may be made securely using you Visa or MasterCard through our secure payment gateway Payfast (Pty) Ltd or via bank transfer into Man + Wife’s bank account the details of which will be provided during checkout where bank transfer (EFT) has been selected by the customer as the payment option. For more information please go to www.payfast.co.za to view additional payment information

Credit card acquiring and security

Credit card transactions will be acquired for Man + Wife via Payfast (Pty) Ltd, and no credit card details are stored by Man + Wife. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer Privacy Policy

Man + Wife will take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

We don’t store credit cards, debit cards or any other sensitive information. Customer details will be stored by Man + Wife separately from card details which are entered by the client on Payfast’s secure site. Only the necessary information, that is the delivery address and contact phone number, will be made known to the courier company delivering your purchase.

We promise to not sell or make known any of your information to third parties (other than the courier company).

We cannot be held responsible for security breaches occurring on your electronic device (personal computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software installed on your side.

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Country of domicile

This site is hosted, controlled and operated from South Africa and therefore governed by South African law.

Responsibility

Man + Wife takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Changes to agreement

Man + Wife may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Intellectual Property Rights

All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Man + Wife and as such are protected from infringement by local and international legislation and treaties.

Contact details

Email: info@manandwife.co.za Telephone: (+27)83 603 3359 or (+27)74 582 2256

For more information, please contact us here.